Who I Am
Projects
Projects
Business Modernization / Digital Transformation :
Modernization Projects, replacing and upgrading multiple Core Systems
Credit Card Conversions in multiple sites
Implementation of digital front-ends, all in the agile environment.
Mergers & Acquisition Integrations
Integration of various Financial Institutions across Americas
+100% Efficiency targets met
Shared Services Management & Automation
Run Shared Services in various locations
Implemented full set op KPI’s
Generating efficiencies
Implemented automation
Lead Contact Center businesses: Sales, Service and Collections, improving KPIs (productivity & revenue)
People
Work and Lead numerous teams in multiple geographies
Best place to work
LGTB leader
Out of 5
Best Consultant Ever
Fernando is an excellent consultant who has the skills and the commitment that one cannot find easily in others. These qualities combined with his problem solving skills makes him an excellent consultant in any setting. Fernando is not only a very competent professional, but also a great thinker, able to come up with creative approaches to solve problems and get the desired outcomes. This makes him a great person to work with because he is also good in communicating and building relationships with people. Being a consultant, Fernando’s focus on quality and his high level of ethical standards are some of the factors that make him among the best in the field.
